Thank you for choosing My Precious, operated by Reme path, LLC, a Wyoming limited liability company. This Refund Policy explains our refund policy for purchases made on our platform. Because our service involves the creation of unique digital content that becomes immediately available and immutable upon sealing, we have a limited refund policy.
Please read this policy carefully before making a purchase. By purchasing a piece, you acknowledge and agree to this Refund Policy.
My Precious provides digital goods and services. When you purchase a puzzle piece, you receive:
Because these are digital goods that are immediately delivered and consumed, purchases are generally non-refundable, except in the limited circumstances described below.
If you are charged more than once for the same piece, or if you are charged an incorrect amount due to a technical error on our part, we will refund the duplicate or erroneous charge upon verification.
If our service experiences a technical failure that prevents you from sealing your piece within the 24-hour claim window, and the failure is determined to be on our end, we will issue a full refund or provide a new claim token at your option.
If a sealed piece is removed due to a technical error on our part (not due to a content policy violation), we will issue a full refund.
We will provide refunds where required by applicable consumer protection laws in your jurisdiction.
We do not offer refunds for change of mind. Please consider your purchase carefully before completing payment.
If your content is removed or your piece is taken offline due to a violation of our Content Policy or Terms of Service, no refund will be provided. This includes, but is not limited to:
When content is removed for policy violations, the associated piece number may be released for re-purchase. No refund is issued in these cases.
If you do not complete the sealing process within 24 hours of purchase, your claim token expires and the piece number becomes available for purchase again. Expired tokens are not refundable.
Once you have successfully sealed a piece (uploaded content and confirmed), the content becomes immutable and publicly visible. We cannot undo a sealed piece, and no refund is available for sealed content except in the limited circumstances described in Section 3.
Refunds are not available for issues related to your payment method, such as insufficient funds, declined cards, or payment provider restrictions. Please ensure your payment method is valid before completing a purchase.
To request a refund, please contact us with the following information:
Send refund requests to: liri.reme@gmail.com
Please include "Refund Request — [Your Piece Number]" in the subject line.
We will review your refund request and respond within 7 business days. We may request additional information to verify your claim.
Approved refunds will be issued to the original payment method used for purchase. We cannot issue refunds to alternative payment methods.
Once a refund is approved, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider. This processing time is beyond our control.
In some cases, we may offer a partial refund at our discretion. Partial refunds will be clearly communicated before processing.
If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to:
We encourage you to contact us directly before initiating a chargeback. We are committed to resolving issues fairly and efficiently.
Nothing in this Refund Policy affects your statutory rights as a consumer under applicable law. If you are a consumer in the European Union, you may have additional rights under the EU Consumer Rights Directive, including the right to a refund for digital goods that are not as described or are faulty.
If you believe your consumer rights have been violated, please contact us and we will work with you to resolve the issue in accordance with applicable law.
We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Changes will not affect purchases made before the change, unless required by law.
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
Email: liri.reme@gmail.com
Subject: Refund Request — [Your Piece Number]
We aim to respond to all refund inquiries within 7 business days.